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General
What is Keepsake Charm?
Keepsake Charm creates thoughtful custom gifts and event details designed to celebrate meaningful moments. From personalized keepsakes made with cherished handwriting or handprints to printed and digital party items, each piece is created to help preserve memories in a beautiful, lasting way.
How long will my order take?
Current processing and shipping estimates are listed on our Processing Time Page Here. We keep this page up-to-date so that our customers can trust its accuracy and use the information for planning their orders.
Do you offer personalized and non-personalized items?
Yes. Many of our products can be personalized or customized, while select items are available as standard, non-personalized designs. Product listings will clearly explain the available options.
How do I contact you with a question about an item or order?
Please contact us through the contact form here or by email to support@keepsakecharm.com. We are happy to help with questions about products, personalization, source materials, or an existing order.
Can I request a custom design?
We welcome custom requests whenever possible. Please contact us before placing your order with the details of what you have in mind, and we will let you know whether we can create it for you.
When will my order be ready?
Timing varies by item and whether it requires personalization, design work, or proof approval. Each product listing includes its current processing estimate. Please remember that proofing, production, and shipping are separate stages, so allow time for each when planning for a special occasion or gift date.
Will I receive a proof before my item is made?
Personalized items include a proof for your review before production. Standard, non-personalized items generally do not require a proof and move into processing after purchase. You can find more details in our Proofing & Processing information.
Can I make changes to my order after it has been placed?
Please contact us as soon as possible if you need to make a change. We will do our best to help, but changes cannot always be accommodated once design work or production has begun.
Can I cancel my order?
Cancellation requests are accepted when design work has not begun. For standard, non-personalized items, we may be able to cancel the order if it has not entered production. Please contact us promptly if you need to request a cancellation.
Do you accept returns?
Because many of our items are made to order, customized, or personalized, we do not accept returns. If you have a concern with your order, please contact us—we will address all concerns and do our best to help.
Where do you ship?
Shipping availability is limited to the continental United States. Delivery timing begins after your item has completed any applicable proofing and production stages.
Can I order for a gift or special event?
Absolutely. Our products make meaningful gifts for weddings, anniversaries, birthdays, holidays, baby showers, and many other occasions. Please plan ahead for proofing, production, and shipping when ordering for a specific date.
Digital Items
What is a digital item?
A digital item is a file you receive electronically rather than a physical product that is shipped to you. Digital items may include invitations, games, signs, activity cards, and other printable designs.
Will I receive a physical item in the mail?
No. Digital items are delivered as files for you to download, print, or share digitally. No printed product will be mailed unless you purchase a printed version of the item.
How will I receive my digital files?
Your files will be provided electronically after purchase. Delivery details are included with your order confirmation and sent to the email address associated with your purchase. You can access the files for your order at any time through your account page.
Can I print my digital item at home?
Yes. Many digital items can be printed at home using quality cardstock or paper. For the best results, you may also choose to print through a local print shop or an online printing service.
Where can I have my files printed?
You may print through a local office supply store, copy center, print shop, or online printing provider. Be sure to review the file size and printing instructions included with your purchase before ordering prints.
Can I edit the wording on a digital item?
Some digital items may include personalization or editable wording, while others are sold as shown. Please review the individual listing carefully to see what is included. If you need a custom change, contact us before placing your order. We would be happy to work on a custom order for you.
Will I receive a proof for a personalized digital item?
Yes. Personalized digital items include a proof for your review before the final files are sent. Any requested revisions may add time to the proofing stage.
Can I use my digital file more than once?
Digital files are intended for your personal use only. They may be printed as needed for your own event or gift, but they may not be shared, resold, redistributed, or used for commercial purposes.
Can I return or exchange a digital item?
Because digital files cannot be returned once delivered, we do not accept returns or exchanges on digital items. If you have a concern with your order, please contact us so we can address it.
Printed Items
What types of printed items do you offer?
Our printed items include invitations, party games, activity cards, signage, and other details for celebrations and special events. Each listing identifies the item size, format, and quantity options available.
Will I receive a physical item?
Yes. Printed items are professionally produced and shipped directly to you. They are ready to use for your event once they arrive.
Can I personalize a printed item?
Many printed items can be personalized with names, dates, event details, or custom wording. Please review the listing for available personalization options. If you have a special request, contact us before ordering.
Will I receive a proof?
Personalized printed items include a proof for your review and approval before printing begins. Standard, non-personalized printed items generally do not require a proof and move into production after purchase.
Can I make changes after approving my proof?
Please review your proof carefully before approving it. Once approval is received and printing has begun, changes may no longer be possible. Contact us right away if you notice an issue.
What paper are printed items made on?
Paper type and finish vary by product. Each listing includes the specific material, size, and finish details for that item.
Are envelopes included with printed invitations?
Please review the individual invitation listing for what is included. If envelopes or other coordinating pieces are offered, they will be listed as part of the product details or available options.
Can I order extra copies?
Many printed items are available in multiple quantities, and additional copies may be available. We recommend ordering a few extra invitations, games, or cards for last-minute guests and keepsakes.
How long will printed items take?
Current processing and shipping estimates are listed on our Processing Time Page Here. We keep this page up-to-date so that our customers can trust its accuracy and use the information for planning their orders.
Can I order printed signs for my event?
Yes. We offer a selection of printed signs and event details. Please review the listing for available sizes, materials, and personalization options.
Can printed items be returned?
Because printed items are made to order and often personalized, we do not accept returns. If you have a concern with your order, please contact us and we will do our best to address it.
Handwriting Items
What are handwriting items?
Our handwriting items transform a meaningful handwritten note, recipe, letter, signature, or other paper treasure into a lasting keepsake. We carefully isolate and restore the original handwriting for use on your selected product.
What types of handwriting can you use?
We can often work with recipes, letters, cards, notes, signatures, journal pages, and other handwritten documents. Typewritten recipes and clippings with handwritten notes may also be suitable.
Does the original need to be in perfect condition?
No. Older or worn paper is often part of what makes an item meaningful. We can usually work with fading, stains, creases, torn edges, or age marks, as long as the handwriting is reasonably visible.
How do I send my handwriting or source materials?
Please provide a clear photograph or scan of your source material. You may submit your files using the direct upload on the product page, via text message to 859-685-5191, via email to support@keepsakecharm.com, or on our File Submission Portal page.
What makes a good photo or scan?
Place the original document flat in bright, even lighting and photograph it straight on. Avoid shadows, glare, filters, or blurry images. For a scan, use the highest-quality setting available and include the full page.
Can you use more than one source item?
In many cases, yes. You may be able to include multiple handwriting samples, photos, names, or other meaningful details. Please contact us before ordering if you have a more detailed design request.
Can you remove stains, lines, or paper damage?
We carefully restore the source material while preserving the character of the original handwriting. Depending on the design, we may be able to reduce distractions such as stains, folds, background lines, or uneven coloring.
Will the handwriting look exactly like the original?
We work to preserve the distinctive appearance and personality of the original handwriting. Our goal is to isolate the handwriting so that it looks like it was written directly on the product. You will be sent a proof for your order to ensure that you are satisfied with the result before we begin production.
Can I include a photo or additional details?
Many handwriting designs can include a photo, name, date, or short message. Available options vary by product, so please review the listing or contact us with your request.
Will I receive a proof?
Yes. Handwriting items include a proof for your review before production. Please check the handwriting, spelling, placement, and any personalization carefully before approving.
Do I need to mail my original document?
No. Please keep your original safely at home. A clear photograph or scan is all we need to begin creating your keepsake.
Can handwriting items be returned?
Because handwriting items are personalized and made to order, we do not accept returns. If you have a concern with your order, please contact us—we will address all concerns and do our best to help.
Can you use handwriting from a photograph of a recipe card or letter?
Yes. A clear, well-lit photograph can work beautifully. Please photograph the item straight on, with the full piece visible and without glare or shadows.
Can you combine handwriting from multiple people?
In many cases, yes. We may be able to include handwriting from more than one family member or combine several meaningful notes into one design. Please contact us before ordering to discuss the layout.
Can you use only a signature?
Yes. A signature can be used on many of our products as a simple, meaningful design element.
Can you use handwriting from the back of a card or document?
Often, yes. As long as the writing is clear enough to read, we can usually work with it. Please include a photo or scan of both sides when submitting your source material.
Can you work with cursive handwriting?
Yes. We regularly work with cursive, print handwriting, and a combination of both. We preserve the unique style of the original writing whenever possible.
Can you correct spelling or grammar from the original?
We generally preserve the original handwriting exactly as it appears, including its wording, spelling, and punctuation. If you would like a change made, please let us know before your proof is prepared.
Can you add missing words or handwriting?
We can authentically recreate missing handwriting by using the existing handwriting material as reference and then extracting the letters and words needed to create new words, phrases, or a name. A common request we receive is that customers would like a title added to the recipe using the handwriting of the author. We are able to accomplish this by duplicating the existing letters and words to create new material that is still authentically the handwriting of the author. If you are considering this, rest assured that you will be provided a proof for your design to ensure that you are pleased with the result before we begin production.
Can you create an item from a recipe that is hard to read?
We can often work with older or lightly faded recipes. If a portion is difficult to read, we may ask for additional photographs, a typed transcription, or clarification before preparing your proof
Can you use handwriting in another language?
Yes, provided the source material is clear. Please include any spelling, translation, or layout details you would like us to follow.
Can you use a child’s handwriting?
Yes. Children’s handwritten notes, drawings, and signatures make especially meaningful keepsakes.
Can you use a handwritten drawing or doodle?
Often, yes. Simple drawings, doodles, flourishes, and decorative marks can frequently be included alongside handwriting, depending on the product and available design space.
Can you include the original paper’s stains, aging, or background?
That depends on your preference and the product design. We can preserve a little of the original paper’s character or create a cleaner presentation that focuses primarily on the handwriting.
Can I see the design before it is made?
Yes. You will receive a proof to review before your handwriting item enters production. This is your opportunity to check the layout and personalization before approving the final design.
What if I do not have a scan or photo yet?
You are welcome to order the item and then send us the source materials later on to our email address at support@keepsakecharm.com, text us the photo at 859-685-5191, or upload your source materials to our File Submission Portal. Alternatively, you can wait until you have your file ready and upload it to the file uploader on the product page before you check out.
Handprint Items
What are handprint items?
Our handprint items turn a child’s, baby’s, pet’s, or loved one’s handprint or footprint into a personalized keepsake. Each design is created from your submitted print and made especially for you.
What kind of handprint or footprint can you use?
We can work with ink prints, paint prints, stamped prints, and clear photographs or scans of existing handprints or footprints. A print made on plain white paper usually gives us the best starting point.
Can you use a handprint from a photo?
Yes. A clear, well-lit photo taken straight above the print can work well. Make sure the full handprint or footprint is visible and in focus, with no shadows or glare.
Do I need to mail the original handprint?
No. Please keep your original safely at home. A clear scan or photograph is all we need to create your design.
Can you use a baby’s footprint?
Yes. Baby footprints are a beautiful option for many of our handprint keepsakes. We can often use hospital keepsake prints, ink prints, and clear photos of existing footprints.
Can you use a pet’s paw print?
Yes. We can often create a keepsake from a clear paw print. For best results, submit a print with distinct toe pads and a visible overall shape.
Can you include more than one handprint or footprint?
In many cases, yes. We may be able to include siblings’ prints, parent and child prints, multiple children, or handprints and footprints together. Please contact us before ordering if you have a more detailed layout in mind.
Can you add a name, date, or message?
Many handprint items can include names, dates, birth details, or a short message. Available personalization options vary by product, so please review the listing for details.
Does the print need to be perfect?
No. We understand that little hands and feet do not always make a perfect print. We can often clean up minor smudges or uneven ink while maintaining the natural character of the original print.
Can you use an older handprint?
Yes. We can often work with prints from baby books, cards, school projects, hospital records, or other treasured papers, provided the print is reasonably clear.
Will I receive a proof before my item is made?
Yes. Handprint items include a proof for your review before production. Please carefully check the print, names, dates, and layout before approving.
Can handprint items be returned?
Because handprint items are personalized and made to order, we do not accept returns. If you have a concern with your order, please contact us—we will address all concerns and do our best to help.