Upload Your Files - No Purchase Required
Completing checkout creates a submission record so we can securely receive your files and match them to your current or future project.
File submission through the checkout system is simply a secure way for us to receive your files and connect them to your project.
Before you upload
A few quick tips to help us get the best results from your files.
Frequently asked questions
Can I ask questions before placing my order?
Yes, of course! We would love to hear from you. Because many of our products are personalized or intended for special events, we understand that a little clarification can be helpful before ordering.
Keepsake Charm is a small business based in Kentucky, which allows us to work closely with our customers. Our typical response time is within one business day, although we often reply the same day. Please email us at support@KeepsakeCharm.com with any questions.
Do I need to submit my files before placing my order?
No. You may complete checkout first and send your handwriting, photographs, and other materials afterward. If you already placed your order, include your name, order number, or email address when submitting your files so we can match them to the correct project.
How can I send my files?
You may send your files by email, text message, through our File Submission Portal, or by uploading them directly on the product page before checkout. Please choose the method that is easiest for you. You only need to submit each file once.
What file types do you accept?
We accept clear photographs and scanned files in common formats, including JPG, PNG, PDF, and EPS. Whenever possible, send the original, highest-resolution version of the file rather than a screenshot, compressed copy, or image downloaded from social media.
Do I need to mail the original handwriting?
No. Please keep the original document safely at home. A clear photograph or high-quality scan is normally all we need to carefully isolate and restore the handwriting for your design.
What kind of file should I submit?
The most ideal file formats are vectors or PDF files. However, we accept any type of file extension. You can upload any type of file to our File Submission Portal or on the product page. Or, you can send us the file via email at support@KeepsakeCharm.com or via text message to 859-685-5191.
A clear photograph or high-resolution scan of your handprints or footprints works well. We accept all file types. Whenever possible, capture the entire print in bright, even light, without shadows, and send the original file at its highest resolution.
What kinds of handwriting can you use?
We can work with handwritten recipes, letters, greeting cards, signatures, notes, journal entries, inscriptions, and other meaningful writing. Even a short phrase or familiar sign-off, such as “Love, Mom,” can become the focal point of a keepsake.
Can you fix handwriting that is cut off and has missing pieces or words?
Yes, we can. Our experienced design and restoration team can use the handwriting samples from the rest of your document in order to recover and restore any missing words or portions of your source materials.
Where do I upload my files?
You can upload your files through our File Submission Portal or directly from the product page. You may also email them to support@KeepsakeCharm.com or text them to 859-685-5191.
Choose whichever method is most convenient—you only need to submit each file once. If we receive multiple files or copies through different methods, our design team will add all relevant source materials to your project folder. We will send you a confirmation message once your files have been received.
Can you use faded, stained, creased, or damaged handwriting?
Yes. Fading, stains, folds, tears, and other signs of age are welcome. Our design team carefully isolates and restores the original handwriting while preserving the personal characteristics that make it recognizable. If you are uncertain about the condition of your document, send it to us for review.
Can I submit handwriting from more than one document?
Yes. You may send several recipes, cards, letters, signatures, or other documents. Let us know which words or sections are most important, and our design team can arrange the selected elements into one cohesive design.
Can you work with a typed recipe or document?
Yes. We can use vintage typewriting from an original document, as well as printed recipes or newspaper and cookbook clippings that contain meaningful handwritten notes. Send the clearest image available, and we will review the material for your project.
Will I receive a proof before my keepsake is made?
Yes. We provide a digital proof for every custom order before it enters production. The proof allows you to review the handwriting, spelling, names, dates, photographs, placement, and other personalized details.
Will I receive a proof?
Yes. Every custom order includes a design proof for you to review before production. You can check the prints, personalization, and layout and request adjustments. We begin production only after you approve your design.
Can I request changes to my proof?
Yes. If you would like an adjustment, let us know before approving the proof. Our design team will revise the design and send an updated version for your review. Production will not begin until we receive your approval.
What happens after I approve my proof?
Once your proof is approved, the design is considered final and your keepsake moves into production. The approved artwork is carefully prepared and applied to the product you selected.
When will I receive a proof?
Please visit our Processing Time page for our current turnaround estimates. Processing times may vary seasonally, but we always work to provide your proof as quickly as possible.
This page includes estimated timelines for receiving your proof, completing production, and shipping your finished order. We update it regularly with the latest information, making it the most accurate source for current turnaround times.
How long will my order take?
Processing times may vary depending on the product, order volume, and time of year. Please visit our Production Page before ordering for the most current processing estimates. Processing time begins separately from shipping transit time, so allow additional time for delivery after your order ships.
How long will production take?
Visit our Processing Time page for current production estimates and shipping information. Production begins after you approve your proof. We update this page regularly to help you plan ahead.
Will I receive tracking information?
Tracking information will be provided when it is available after your order has been completed, packed, and shipped. Please allow time for the carrier to update the tracking status after the shipping label is created.
Can you guarantee delivery by a particular date?
We recommend ordering as early as possible, especially during holidays and other busy seasons. Production and carrier transit times can vary, so delivery dates cannot be guaranteed unless specifically confirmed. Review the current estimates on our Production Page before placing a time-sensitive order.
What should I do if I have questions about my files or design?
Please contact us before or after placing your order. We are happy to review your source materials, answer questions about image quality, and help you determine the best way to preserve your meaningful handwriting.
What if I am unsure whether my photo or source material will work?
Please send your files to us for review. Working with older, faded, stained, folded, or imperfect originals is a familiar part of what we do. Our experienced restoration and design team has worked with a wide range of source materials, and we have never had to turn a customer away because of file quality.
If a high-resolution scan is available, it gives us the best starting point. If we need a clearer image or additional information, we’ll contact you before moving forward with your design.
You’ll receive a proof of your custom design to review and approve before production begins, giving you the opportunity to request adjustments and feel confident in the finished design.
Can you use handwriting from multiple pages or documents?
Yes. You may submit handwriting from multiple pages, cards, letters, recipes, or other documents. Let us know which words, phrases, signatures, or sections you would like included. Our design team can carefully isolate the selected handwriting and arrange it into one cohesive design. If you are unsure which pieces will work best together, you are welcome to send everything you have for us to review.
How long will production take?
Please reference our Processing Page to see the most updated information about our current processing time. We keep this page up-to-date so that you can trust its accuracy and plan around it.
Can you restore handwriting that is very blurry or difficult to read?
Yes. We can often restore handwriting that is blurry, faded, lightly written, stained, or otherwise difficult to see. Our design team carefully enhances and restores the original writing while preserving the characteristics that make it personal. Please send the clearest and highest-resolution photograph or scan available. If you have more than one photograph or scan of the document, sending each version may help us recover additional details.
Can you remove lines, creases, stains, or other elements from the original document?
Yes. We typically remove paper lines, creases, stains, discoloration, and unwanted background elements so the finished design looks as though the handwriting was written directly on the product. We can also preserve meaningful illustrations, decorative details, stamps, doodles, or other graphics from the original when desired. Please tell us if there is anything specific you would like us to keep, include, remove, or restore.
Do you accept custom design requests?
Yes. We welcome custom orders and can create a unique design based on your handwriting, photographs, ideas, and source materials. Because custom requests may require additional design and preparation time, they can take longer to complete than our standard designs. Please contact us with your idea, preferred product, source materials, and any special details so we can review the request and discuss what is possible.