Shipping & Delivery

Find current turnaround estimates for design proofs, production, and shipping at Keepsake Charm.

PROCESSING & SHIPPING

We update this page frequently so you can confidently refer to it as you plan your order. It was last updated on September 22, 2026, and reflects our most current processing and shipping information.

Proofing, Processing, & Shipping

For Standard Items

Standard, non-personalized items do not require a proof and enter processing as soon as your order is placed. If you would like to customize a standard item, please contact us before ordering. Customized items require proof approval before production; see the custom-order proofing information below.
For Personalized Items

All personalized items include a proof for you to review and approve before production begins. Proofing, processing, and shipping are separate stages of your order:


Proofing time is the time needed to create your personalized design and send it for review. Requested revisions may extend this stage.

Processing time is the time needed to create and prepare your item after proof approval—or after purchase for standard items that do not require a proof.

Shipping time is the time your package spends in transit after it leaves us.

When planning your order, please allow time for each applicable stage. Shipping estimates do not include proofing or production time.

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FOR YOUR PROOF

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Current Proof Lead Time

For personalized items, our design team adds the names, dates, wording, and other details you provide. For handwriting and handprint items, we carefully isolate and restore your original handwriting or prints while preserving their unique character. We then compose a complete design and create a mockup showing how it will look on your chosen item. You’ll receive this proof to review and request any adjustments before approving it. We need your order and all required personalization details or source files before we can prepare your design. Missing information may delay your proof. The proofing timeline begins when we have all of your source materials.

2 Business Days


This is the amount of time it will take to receive your proof.

Orders placed before 11 a.m. Eastern Time on a business day begin processing that same day. Orders placed after the cutoff or on a non-business day begin processing the next business day.

PROCESSING TIME

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Current Processing Time

Processing time is the time our team needs to make, finish, and prepare your order for shipment. For personalized, handwriting, and handprint items, processing begins after you approve your design proof. Standard items that do not require a proof enter processing after purchase. Processing times are measured in business days and do not include proofing or shipping transit time. Please refer to the current estimates on this page when planning your order.

4-6 Business Days

This is the amount of time it will take us to produce and ship out your order.

Processing time begins the day your proof is approved. It is important that we get your feedback on your proof as quickly as possible to ensure timely delivery. If the item that you are ordering does not require personalization, then your order will enter straight into the production phase.

PROCESSING TIME

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Current Shipping Time

Shipping time is the time your package spends in transit after it leaves us. Our estimates are based on the shipping method we use and the average delivery times we’ve been seeing for recent orders. These estimates are a guide, not a guaranteed delivery date, as transit times can vary by destination, carrier volume, weather, and holidays. Shipping time is separate from proofing and processing, so please allow time for each applicable stage when planning your order.

2-3 Business Days

This is how long your order will spend in transit.

This reflects the average time that we've seen our orders spend in transit recently.

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Frequently asked questions
Can I ask questions before placing my order?

Yes, of course! We would love to hear from you. Because many of our products are personalized or intended for special events, we understand that a little clarification can be helpful before ordering.

Keepsake Charm is a small business based in Kentucky, which allows us to work closely with our customers. Our typical response time is within one business day, although we often reply the same day. Please email us at support@KeepsakeCharm.com with any questions.
What is the difference between proofing, processing, and shipping?

Proofing covers preparing your custom design and getting your approval. Processing is the time needed to make and prepare your item. Shipping is the time your package spends in transit after it leaves us. Allow time for all applicable stages when planning your order.
Will my order require a proof?

Personalized, custom, handwriting, and handprint items require proof approval before production. Standard items with ready-made designs go straight into processing without a proof.
When does the proofing timeline begin?


We need your order and all required personalization details or source files before we can prepare your design. Missing information may delay your proof.
Why do handwriting and handprint items need design preparation?

Our team carefully isolates and restores your original handwriting or prints while preserving their unique character. We then compose the design and create a mockup for you to review.
Will requesting changes to my proof affect my timeline?

Revisions may add time to the proofing stage. Production begins after you approve the final design, so reviewing your proof promptly helps keep your order moving.
When does processing begin?

For items requiring a proof, processing begins after approval. Standard items enter processing after purchase, subject to our business-day cutoff.
How does the 11 a.m. cutoff work?

Orders placed before 11 a.m. Eastern Time on a business day begin counting that day. Orders placed after the cutoff or on a non-business day begin counting the next business day. Items requiring a proof must still receive approval before production begins.
Does the processing estimate include shipping?

No. Processing and shipping are separate. Add the shipping estimate to the processing time, along with proofing time if your order requires a design proof.
How are shipping estimates calculated?

Our estimates reflect the shipping method we use and the average delivery times we’ve been seeing for recent orders. Actual transit times may vary by destination and carrier conditions.
Are delivery dates guaranteed?

The times shown are estimates, not guaranteed arrival dates. Weather, holidays, carrier volume, and other delays can affect delivery.
Do turnaround times change throughout the year?

Yes. Turnaround times may vary with order volume and seasonal demand. Check this page for current estimates before placing your order.
What if I need my order by a specific date?

Contact us before purchasing with your event date, the items you need, and your quantities. We can help you assess whether the current timeline allows enough time.
Will choosing faster shipping shorten production time?

If a faster shipping option is available, it only affects transit time. It does not shorten design preparation, proof approval, or production.
Who should I contact with questions about my order’s timing?

Email support@KeepsakeCharm.com with your order number and any important deadline so we can assist you.