How It Works

Custom Items

Let's work together

How to Start

Starting a custom order with Keepsake Charm depends on what you’d like to create. For an item already available in our shop—including personalized gifts, handwriting platters, and other custom keepsakes—begin by placing your order through the product page, selecting your options, and providing the requested personalization details. If your item uses handwriting, handprints, photographs, or other source materials, you can upload those files when ordering or send them afterward. For a completely custom design or an idea you don’t see in our shop, please contact us before placing an order so we can discuss your vision, review what’s possible, and provide pricing and next steps. If you’re unsure where to begin, we’re happy to help you find the right starting point.


 Shop now
Image

How to Order Items that Require Source Material

Handwriting, Handprints, and Original Artwork

To purchase a handwriting keepsake, handprint keepsake, original art keepsake, or other keepsake that requires source material, begin by selecting the product and design you would like from our shop. Choose the available options, enter any names, dates, special wording, or other personalization details, and place your order. You can upload a clear scan or photograph of the original handwriting, handprint, or footprint directly on the product page or send it afterward through our File Submission Portal, by email, or by text message. Once we receive your order and source materials, our design team will carefully isolate and restore the original artwork, arrange it for your selected item, and send you a digital proof. You may review the design and request adjustments before approving it. Nothing will move into production until you are satisfied with the final proof. After approval, your personalized keepsake will be carefully made, inspected, packaged, and shipped to you.

 Shop Source Material Items
Image

How to Order an Item that Requires Personalization

Invitations, Custom Signage, Personalized Event Details, and other Custom Items that are in our shop.

Personalisable Items

This is the ordering process for invitations and other customizable items available in our shop. Select the product and available options you prefer, then provide your personalization details using whichever method is most convenient: enter them directly on the product page, upload them through our File Submission Portal, email them to support@KeepsakeCharm.com, or text them to 859-685-5191. You only need to use one submission method. Depending on the item, your details may include names, dates, event information, custom wording, colors, or other design selections. Please review all spelling, capitalization, dates, and contact information carefully. We send a digital proof for every personalized order, giving you an opportunity to review the design and request adjustments before production begins. If we need any additional information, our design team will contact you using the email address or phone number associated with your order.

 Shop Custom Items
Image

One-of-a-kind items

Original Custom Work

If you have an idea for a product or design that is not currently available in our shop, we would be happy to discuss creating something completely custom for you. Before placing an order, please contact us with a description of what you have in mind, including the type of item, desired design, quantity, dimensions, personalization details, and any photographs or reference materials that may help explain your vision. Once we review your request, we will let you know what is possible and provide a personalized quote and estimated turnaround time. Because fully custom projects require additional design and production planning, pricing and processing times may vary depending on the scope and complexity of the request. Please wait to place your order until we have reviewed the details and provided instructions for moving forward.

 Contact Us
Image

A Comparison

Source Material Items, Personalized Items, and Custom Work

Different Order Journeys

There are three ways to begin your Keepsake Charm custom order, depending on what you would like us to create. If your keepsake requires source material—such as handwriting, handprints, footprints, photographs, or original artwork—select an available product from our shop, place your order, and then send us the materials needed to create your design. For invitations and other personalizable shop items, choose the product and provide the requested names, dates, wording, colors, or other available options. If you have an entirely original idea or would like a product that is not currently offered in our shop, contact us before ordering so we can review your request and provide a quote and estimated turnaround time. Whichever path you choose, we will guide you through the process and provide a digital proof for your review before production begins.

 Shop Custom Items
Image